Comments on: Zoho A No Go! Well, Not For A While Anyway . . . http://ansan.homelinux.com:8081/blog/2007/11/zoho-is-a-no-go-well-not-for-while-anyway/ Tue, 22 Sep 2009 14:23:47 +0900 http://wordpress.org/?v=2.8.4 hourly 1 By: stephen http://ansan.homelinux.com:8081/blog/2007/11/zoho-is-a-no-go-well-not-for-while-anyway/comment-page-1/#comment-93 stephen Fri, 30 Nov 2007 01:06:24 +0000 http://ubantu.homelinux.com/blog/2007/11/29/zoho-is-a-no-go-well-not-for-while-anyway/#comment-93 <p>Wow. An item is posted on an obscure blog in a little corner of the Internet about problems with a web app, and within hours the CEO of the web app company has made a comment on the post and offered an apology. </p> <p>OK, now I'm impressed---more than that, I'm astounded. Apology accepted, Mr. Vembu!</p> <p>I have to admit, I've been truly impressed by Zoho's feedback, rapid response and exceptional reach to every nook of the Net. If ever there was a company that is "on the ball," as the saying goes, it is Zoho. The response times and quality of support do say to me that Zoho pays attention to detail; they say that, even if glitches occur, you can be sure Zoho will address them in short order, as the issue I encountered was; and they say, Zoho will try to deliver beyond expectations. In my experience, the passion and commitment of the people behind Zoho cannot be faulted. </p> <p>Mr. Vembu, you have convinced me. I'll start again to use Zoho in my daily life and we'll see how it goes. I'll let other people know about it's features, too. After all, Zoho is such a great concept and has the potential to be an extremely useful resource.</p> Wow. An item is posted on an obscure blog in a little corner of the Internet about problems with a web app, and within hours the CEO of the web app company has made a comment on the post and offered an apology.

OK, now I’m impressed—more than that, I’m astounded. Apology accepted, Mr. Vembu!

I have to admit, I’ve been truly impressed by Zoho’s feedback, rapid response and exceptional reach to every nook of the Net. If ever there was a company that is “on the ball,” as the saying goes, it is Zoho. The response times and quality of support do say to me that Zoho pays attention to detail; they say that, even if glitches occur, you can be sure Zoho will address them in short order, as the issue I encountered was; and they say, Zoho will try to deliver beyond expectations. In my experience, the passion and commitment of the people behind Zoho cannot be faulted.

Mr. Vembu, you have convinced me. I’ll start again to use Zoho in my daily life and we’ll see how it goes. I’ll let other people know about it’s features, too. After all, Zoho is such a great concept and has the potential to be an extremely useful resource.

]]> By: Sridhar Vembu http://ansan.homelinux.com:8081/blog/2007/11/zoho-is-a-no-go-well-not-for-while-anyway/comment-page-1/#comment-92 Sridhar Vembu Thu, 29 Nov 2007 15:08:57 +0000 http://ubantu.homelinux.com/blog/2007/11/29/zoho-is-a-no-go-well-not-for-while-anyway/#comment-92 Stephen, I fully understand the disappointment. We let you down on Tuesday, and I deeply apologize. From our logs, we believe up to 12 users have been impacted, but even one is too many. The software issue is a very rare race condition, which alas we ran into under heavy load. It is in a widely used software framework in the industry. We are analyzing it further and will share the patch to the original organization. We are not publishing further details until then because other sites using this framework could fall victim to the vulnerability, if a hacker attempts to exploit this race condition, for example. We know trust is of the utmost importance in this business, and take this extremely seriously. Multiple teams are working round the clock on this, to ensure it will not recur. Once again, please accept my humble apology. Sridhar Vembu CEO Zoho Stephen, I fully understand the disappointment. We let you down on Tuesday, and I deeply apologize. From our logs, we believe up to 12 users have been impacted, but even one is too many.

The software issue is a very rare race condition, which alas we ran into under heavy load. It is in a widely used software framework in the industry. We are analyzing it further and will share the patch to the original organization. We are not publishing further details until then because other sites using this framework could fall victim to the vulnerability, if a hacker attempts to exploit this race condition, for example.

We know trust is of the utmost importance in this business, and take this extremely seriously. Multiple teams are working round the clock on this, to ensure it will not recur.

Once again, please accept my humble apology.

Sridhar Vembu
CEO
Zoho

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